Create an account

You automatically create an account when you pay for an order. This way you can follow the status of your order and you can always find your order (s) quickly and easily. You can always change your personal information such as your name, e-mail address, delivery address, billing address and payment details.

I forgot my password

Click on Forgot your password? and enter your email address. Within a few minutes you will receive an email with which you can set your new password.

I have forgotten my email address

Can’t remember which email address is linked to your account? Contact us and we will check it for you.

Tips for a secure password

Use a different, unique password for each website or account.
A strong password consists of eight or more positions.
Process uppercase and lowercase letters, numbers and special characters.
Avoid easy-to-guess passwords such as names or dates of birth.
Change your password regularly.

Help with placing an order

Ordering at Tatamixstore.nl is quick and simple. The ordering process consists of four clear steps in which you determine how you want the order. Your order will become final after you have confirmed it. Before that moment you can adjust everything to your liking.

Step 1: Select the products

With the button Add to cart you add a product to your order.
At Quantity enter how many puzzle mats you want to order. Do you need more than fifty copies? Please contact us for a personal quotation.
Via Continue shopping you return to the webshop.
Have you changed your mind? Then click on the cross next to the product to remove it.
Finished shopping? Via Proceed to checkout you will reach the cash register and the various payment options.

Step 2: Log in or create an account

To create an account, enter your address details at Billing address. This information is important for sending the order. Fields with an asterisk (*) are therefore mandatory.
Have you entered all the data? Continue via Next step.

Step 3: Choose the shipping and payment method

You have the choice to pick up your puzzle mats in Helmond or to have them shipped. For the latter option, separate shipping arrangements apply (per country). When your order is at least € 75, you pay no shipping costs.

You can pay via one of the following payment options:

  • iDEAL
  • SofortBanking
  • Mastercard, Visa, Maestro
  • PayPal

Step 4: Place your order

You will now see an overview of your order.

Is everything to your liking? Then you complete the order with Confirm order.
Is your order incorrect? You can change it via Edit order.
Order status by email

After your order you will be kept informed of the status of your purchase by e-mail.

Order confirmation

First you will receive an order confirmation by e-mail, as a sign that we have received the order. Here you will find an overview of all order information. Have you not received an email? It may have ended up in your junk mail or spam, check that first. If you cannot find an order confirmation there either, please contact us.

Shipping confirmation

As soon as your package is posted, you will automatically receive an update by e-mail. You will also receive a message with the track & trace details of our transporter and you can track your shipment.